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MiddletonWindow & Solar Panel Cleaning

Privacy Policy

Last updated: 28 October 2026

1. Who We Are

Middleton Window & Solar Panel Cleaning is a sole trader business operated by Tom Middleton. We provide solar panel cleaning and commercial window cleaning services across Keynsham, Bath, Bristol and surrounding areas. For data protection purposes, we are the data controller for the information described below.

2. What Data We Collect

We may collect the following personal information when you contact us or request a quote:

  • Your name
  • Email address
  • Phone number
  • Property address (for service delivery)
  • Details of the service you require

3. How We Use Your Data

We use your personal data to:

  • Respond to your enquiries and provide quotes
  • Deliver the services you have requested
  • Contact you regarding appointments and scheduling
  • Send before and after photos of work completed

4. Legal Basis for Processing

We process your personal data on the basis of:

  • Consent: when you submit an enquiry form or contact us directly
  • Contractual necessity: to fulfil a service you have requested
  • Legitimate interest: to operate and improve our business

5. Data Sharing

We do not sell, trade or share your personal data with third parties for marketing. Your enquiry is delivered to us by email through a form-forwarding service and stored in our private database hosted by our hosting provider. These providers act only on our instructions.

6. How We Keep Your Data Safe

Enquiry records are stored in a database that is closed to the public: nobody can read, edit or delete them from the website. Records can only be viewed after signing in to a private, password-protected admin area restricted to the business owner's account, and access rules are enforced on the server rather than in the browser. Data is transmitted over encrypted (HTTPS) connections.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 12 months.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner's Office (ICO)

8. Cookies & Website Analytics

This website does not use advertising or third-party tracking cookies. We do record anonymous counts of clicks on our phone number links (the number clicked, the page section and the time) to understand how customers prefer to contact us. Full details are in our Cookie & Analytics Policy.

9. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us: